"Thank you for my son's hospital care"

About: Victoria Hospital / Paediatrics

(as a parent/guardian),

My son was admitted to hospital at 9 months old with gastroenteritis. He was choking when bringing up the sick which was causing him to pass out, which was obviously very scary for us.

The paramedics were amazing at looking after my son, A and E care not so great I have to say we were placed in a cubicle, my son still passing out every few minutes which was also very scary.

We were then sent to the childrens ward where we were seen by the doctor, who was really helpful and put our mind at ease. I was allowed to stay with my son in the hospital which was great. The care in which he recieved from the nurses and the doctors especially doctor cruden, who noticed right away that our son had not been gaining weight as he he would have liked (after months of us going back to the gp and health visitor and getting nowhere) our son was finally diagnosed with severe acid reflux aswell as the sickness bug.

If it had not been for doctor cruden and his team, my son would not be gaining weight at all, but now I have a happy healthy little boy!

Thank you so much.

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear kah2014

Thank you for taking the time to tell us about your experience with your son. This must have been a frightening time for you and it was good to hear that your initial contact with the ambulance service was positive. It was disappointing to hear of your experience in the A/E department where we would have expected you to feel well supported. If this is an issue you wish to pursue please contact me off line and I will be happy to arrange for the specific issue to be looked at. In the meantime I will make sure your post is shared with the A/E team so that they are aware of this feedback.

You clearly were very happy with the care in the children's ward and again I will make sure I share your post with the team there so that they are aware of your positive comments. I do not know Dr Cruden but will specifically ask that this is brought to his/her attention.

I was so pleased to hear that your son is gaining weight and is a happy, healthy boy. Thanks for sharing.

Louise Ewing

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