"Breast Care Waiting Times - update"

About: Crosshouse Hospital / General Surgery

(as the patient),

Further to my last entry, I had not yet received an appointment to attend for Ultrasound. I have telephoned XRay appointments to be informed that a referral had not been received from my appointment in March. I was advised to speak directly to the admin for the consultant concerned. After telephoning I was advised that my notes were in the office of the consultant and could not be accessed at this time, first question, why were my notes still in the office after nearly 3 weeks?

Anyway, secretary for consultant called me back and informed me that she had been able to access my notes, and the consultant I met with in March had INDEED written in my notes that ultrasound was required, however this referral had not gone through. I was then advised this consultant was currently on annual leave, and that the other consultant was in surgery all day today and it would be unlikely that the consultant in surgery would make a decision to fast track the referral to ultrasound on the other consultants behalf. Disgusted.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Jools43,

How distressing it is to wait for appointments and then find out that the referral has not been made. I am so sorry this delay has taken place and the uncertainly attached makes it worse for you I suspect.

I have made some enquiries and while I have none of your personal details, I think this referral may have been made and you are on the ‘pending list’. If you would like me to establish this for fact, please let me know your name and date of birth and I will check this further for you. You can phone me on 01563 826222 or email me on eunice.goodwin@aapct.scot.nhs.uk

I hope we can confirm that your referral has now been made and perhaps have an approximate time scale for your appointment. I hope this is helpful to you,

Kind regards

Eunice

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Jools43,

Thank you for contacting me via patient opinion and privately and I am glad we could sort things out for you. As you know, your Ultrasound has taken place now and I do hope all went well.

Best wishes

Eunice

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