"x r department sent for a xray last week"

when ientered the xray department I was asked by a receptionist how long I had been in the uk my answer was I was born here ispeak with a Yorkshire accent I am mixed race and tound this very offensive and to top it all the person who took my ex ray said my results would be three weeks there excuse was we are a busy department not acceptable as other hospitals in the area only take two days as there email the results to the gp who sent patients in the first place