"Trying to find a parking place ..."

About: Churchill Hospital

(as the patient),

What could be improved

Trying to find a parking place was absolutely awful. I circled round the whole site twice desperately searching for somewhere to park.

When I did eventually find a spot, I looked for somewhere to buy a ticket. After some minutes loking I found a ticket machine but it was out of order without explanation. I then tracked down a security guard who told me that there was no charge that day. I now had five minutes to find my way to Dermatology. I had arrived early at the Churchill and now I was almost late. There were no obvious signs to help me find my way. I arrived, hot, sweaty and stressed to find that they were running over an hour late.

The non-medical experience was dreadful. Whoever is in charge of parking and signage needs to take immediate action. Other patients felt the same way as me and this should not be allowed to continue!

If I had been elderly or infirm, the experience would have been even worse. Please think about these things from the patient's perspective.

Story from NHS Choices

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Responses

Response from Churchill Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2009 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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