"24 hours on ward C21 after A&E"

About: New Cross Hospital

I was admitted on the evening of Saturday 11th April with a chest infection with pneumonia. All the doctors and nurses who looked after me were so kind and helpful and made my stay as pleasant as possible. I have never stayed in hospital overnight so was quite scared but one nurse in particular who was working the night shift was especially lovely. They were there for me all night, put me at ease and was able to answer all my questions. They were very kind to me and even found me something to eat in the middle of the night when I was feeling sick. I felt well looked after by the doctors and all other nurses who were on the ward and the catering and cleaning staff were also very lovely. When I first went into A&E I was looked after by a very nice doctor who was very helpful and explained to me what was happening. They made me feel a little less anxious and made me feel I was in good hands when I was very nervous about being in hospital.

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Response from The Royal Wolverhampton NHS Trust

Dear Lucy Stallard

Thank you very much for posting your comments relating to your recent patient experience in our hospital. It was lovely to read that your first experience of staying overnight in hospital was postive, I will share your comments with our staff!

I wish you well with your recovery!

Kindest regard

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

Thank you very much for taking the time to post your comments relating to your very first experience staying in our hospital. I wish you well for the future and I will share your comments with our staff! Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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