"One stop breast clinic ....First class Service"

About: University Hospital Of North Durham

I visited the One stop breast clinic on 28th March 2015. I was very anxious as I knew by the end of my appointment my life could be turned upside down. from checking at the Outpatients desk until leaving, I found every member of staff efficient and friendly. The whole process was seamless, my husband felt that he was involved also. I never waited more than ten minutes for a mammogram, scan or to be seen by the doctor. One piece of constructive criticism.... On arrival I had to take the lift to the breast clinic, then had to take the lift back downstairs to X-Ray. Would it not be possible for the patient once checked in at the outpatient desk to be directed straight to the X-ray department? I would suspect every lady attending this particular clinic would be required to undergo the same investigations. This would reduce the number of steps in the patient journey and result in a leaner patient journey.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the One Stop Breast Clinic at the University Hospital of North Durham. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the manager to share with the staff on your behalf. I know they will be encouraged by your positive comments. I will also highlight your constructive comments about the processes in the clinic which as you mention would make things better for the patient journey. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774