"I was very impressed with ALL ..."

About: Churchill Hospital

(as the patient),

What I liked

I was very impressed with ALL of the staff at the hospital.As a wheelchair user,there is always the worry of being able to get around or finding someone to help,at the Churchill,my fears were totally unfounded.

Not only were the nursing staff helpfull,they were HAPPY to help.

As for getting around,everyone I came accross asked me if I needed any help,even down to the resterant staff,who were happy to put my meals together and bring them to me at a table that they settled me at.All the service I received by ALL members of staff was second to none...it was a pleasure to stay there,rather than the feeling of isolation that I experience at my local hospital.

Other hospitals would do well by taking a look at the Churchill's manual on how to treat people.

All in all,my stay was clean,comfortable and reassuring.

Top marks to Churchill staff for their friendliness and helpfullness,in my view,they are a credit to the NHS.

Hazel from Bedfordshire

What could be improved

Some improvements could be made to the road system around the hospital,as using a wheelchair can be difficult as the roads & pavements are unlevel in places and difficult to negotiate.

Anything else?

The resturant facilities are excellent.The staff are happy and helpfull and the meals are very reasonably priced.(saussage,chips,buttered roll & tea,under £3.00)

They have a good selection of hot meals,soup & deserts with sandwiches,crisps,cakes etc if you prefer.You can also have your meals in a take away container!

The resturant seating area is very clean,with an outdoor section for sunny days.

Story from NHS Choices

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Responses

Response from Churchill Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2009 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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