"Excellent care levels at the Rosemere Centre"

About: Royal Preston Hospital

I have been treated at the Rosemere Cancer Unit at Royal Preston hospital. From my diagnosis in 2012 to full remission to date, my consultant has ensured that I knew that my care was important as an individual patient, and that I would never be rushed when it came to understanding my illness, treatment options and post-treatment recovery. Consistently over the last 3 years, a member of the consultant's specialist nursing team has been available in person at the hospital or by phone (always returning my call if not available when I called), when I've had any concerns or questions. Clinic waiting times are sometimes long but this is understandable (and applies to NHS hospitals generally), given the volume of patients, doctors juggling on-call obligations and out patient clinics, and in the case of cancer treatment, the case-by-case nature of treating a complex illness. In summary, I have felt that as well as feeling assured of the high level of technical medical expertise of the Rosemere Centre's consultant and nursing teams, all of the staff who have treated me over the last 3 years have shown consideration and care in delivering my treatment. Lastly....I would normally leave my name under any review I give and am only anonymous here for confidentiality re: my illness.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your experience. It is always extremely pleasing to hear that the care provided was of the high standard we aim to offer all our patients. Please be assured that your feedback has been shared with the staff in the Rosemere Centre.

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Response from Royal Preston Hospital

Thank you for taking the time to tell us of your experience. Whilst we appreciate that you wish to remain anonymous, your very kind comments have been shared with staff in the Rosemere Centre.

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