About: Norfolk & Norwich University Hospital

Sadly I visited this hospital as I had an MS relapse, it was my first one. I was seen by a trainee/ registrar and they didn't ask me enough standard neurological questions. So I deteriorated and I returned to outpatients as I was unwell cognitively. I was turned away and not directed to A&E. I left a message for the registrar, they got the message but never bothered to find out why I returned to hospital. I returned home and had a very very severe 12 month relapse. I am too unwell to work. I wish I had demaned to see a consultant or gone to A&E after both appoitments. I have complained to this hospital and also the Parlimentary Obudsman. Unless you can be seen by a consultant or are very familiar with your illness I would not recommend this hospital. I returned to see a second registrar and again I was not asked enough standard questions. The registrar wrote no medical examination notes! so I was turned down for DLA.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry to hear about your experience at our hospital. If you would like to speak to someone in more detail, please get in touch with our Patient Advice and Liaison Service at pals@nnuh.nhs.uk

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