About: Scarborough General Hospital

My 83 year old Mother was admitted to A&E with a bleeding head wound at 8.50pm on a Tuesday evening. The Triage nurse said she needed to be seen by major injuries. Her temperature and blood pressure were taken and she was sent back to the waiting room. Eventually, a doctor advised that she should have an ECG and blood tests. She was then left in a room and approximately 5 and a half hours after admission her wound was washed and glue used to hold it together. A doctor then came who asked her all the questions that the triage nurse had asked and said she needed more glue applying as the wound was still bleeding. The doctor also wanted to take her blood pressure when sat down and stood up. Again another long wait before more glue was applied and then she was told she could leave without having her blood pressure taken. At 3.50am we finally left for a 35 minute drive home. Surely an elderly person with a bleeding head wound should have had it looked at and treated before all the other procedures were carried out. What a disgraceful performance.

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Response from Scarborough General Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals.york@york.nhs.uk and they will be pleased to help.

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