"Waiting Time Once You Get An Appointment"

About: New Cross Hospital

I attended the eye infirmary department after receiving my appointment for 3-15pm on 9th April 2015, at 5-45pm I had still not been seen by the doctor. The waiting area filled up several times and emptied equally during that period everyone that came in after me all left before me in and in the end their was no one else left to see except me however I waited patiently and eventually I was seen by the doctor who in turn had to call another specialist doctor for confirmation of the diagnosis. I had no idea I would be held waiting for that long with no real explanation as to why the delays or what had caused them and yet their were five doctors in practice. When Wolverhampton had its own separate eye hospital I am fairly sure it was never run like this. Clearly trying to make an all in one super hospital is not working when you are taking on more patients from a far afield as Stafford (as one patient remarked he had come from) and not enough time to deal with them. Would I have been waiting that long if I had paid privately? I am very grateful of the NHS and the staff working in them but Management need to find out why these delays are deemed acceptable.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Gary

I was sorry to read of the delay you experienced at our Eye Infirmary recently. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

Thank you very much for taking the time to post your comments relating to your patient experience at the Eye Infirmary, I am sorry for any distress that this matter has caused you. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362, who can assist you further. Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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