"Xray department opposite Clinic 1"

About: King's Mill Hospital

I was referred for an xray by my GP. Once I got to the Xray department I was called through and met a member of staff who told me to get changed into a gown and questioned the reasons why I was there. I explained that my GP had referred me and they stated that I was wasting both of our time. After being admitted to Queens Medical Centre in the past and having numerous x-ray's I have got to know the questions they always ask prior to x-ray. Not once was I asked if I was pregnant or the date of my last period which I am certain is a must. When trying to answer the questions they interrupted me and it made me uncomfortable being there. My GP referred me for an x-ray so I dont understand why I was made to feel like that. I will not be choosing to go to Kings Mill again!

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Response from King's Mill Hospital

Thank you for your feedback which will be circulated to the Radiology Service. We are sorry that you are unhappy with the service provided, if you would like to discuss your concerns further please contact our Patient Experience Team on 01623 672222.

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