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Excellent care under difficult circumstances.

Story from nhs.uk

"Excellent care under difficult circumstances."

About: Good Hope Hospital

I recently came through A And E and the care was excellent ! Then was admitted to ward 12 . Despite them always being short staffed and under a lot of pressure the care was amazing. They should be praised. The staff on one shift didn't have a break all shift but always made sure patients were comfortable. Credit to the NHS .

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 9 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 16/04/2015 at 11:01
Published on Care Opinion at 12:24

Dear Sir/Madam

thank you very much for your comments regarding your recent patient experience at Good Hope Hospital.

Our A&E department and our Acute Medical Assessment Unit staff do work very hard in often difficult circumstances as a 'front line service'.

I will ensure that your comments are forwarded to the appropriate senior staff who will be thriled to communicate your feedback to their teams.

Once again thank you for taking the time to post your comments and I wish you well for your continued recovery.

Kind Regards

Marie Helebert

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