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AnE

Story from nhs.uk

"AnE"

About: Doncaster Royal Infirmary

3 reception staff all having a laugh with eachother while people were waiting to book in and only 1 registered people . Took my 3 year old in with burns to hand and was waiting 5hour even though it was practically empty for the 1st 2hour ! The childrens waiting area was like a sauna ! Finally got seen by a doctor who didn't communicate well and they said they were getting a nurse to come and dress the burns .another 1hour latera nurse finally came . Hate this hospital ! Going to avoid as much as i can !

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Responses

Response from Doncaster Royal Infirmary 9 years ago
Doncaster Royal Infirmary

Submitted on 14/04/2015 at 16:26
Published on nhs.uk on 15/04/2015 at 01:00

We are sorry to hear that your experience at the A&E department at Doncaster Royal Infirmary did not meet your expectations and would like to reassure you that we will look into the matters raised. To help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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