"Appointments are a joke - Never keep to time"

About: Charing Cross Hospital

I have attended here 4 times now. Yesterday I had an appointment at 2,.50 but still had not been seen by 4.30. This place is absolutely hopeless. Every time there is a delay of about an hour but over 90 minutes is pathetic. I left without having seen anyone and I hesitate whether to actually visit again. No explanation offered by staff other than 'the consultations took longer than expected'. I work at a clinic and I can tell you we would not be in business very long if we treated customers in such an offhand way.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is sorry to read of your experience and we sincerely apologise for the long wait and poor communication in Dermatology out patients. The service is aware that there are capacity issues and is working hard to improve the experience of our patients.

  • {{helpful}} of {{total()}} people think this response is helpful