"Doctor addressed my partner by my first name"
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
My husband had a CABG. He eventually had it at a private hospital on the nhs because of the long wait. What a different positive experience that was! Staff actually communicated with each other,! Jobs were done on time and everything was recorded. Staff smiled and were pleasant and professional even down to the catering and cleaning staff who deserve a mention . Surgeon from MRI was excellent, highly skilled, professional and communicated clearly. The discharge procedure was exceptionally well organised and coordinated with our district nurses and doctors..........because everyone communicated effectively. Returning for his post op 6 week appointment back at MRI we were seen by a doctor who kept addressing my wife using my Christian name and asked her how she felt and if she had any pain and could he see the scar? It took us some time using gestures to try to communicate that he had got the wrong person. They then said names were very hard for them. A bit worrying don't you think considering it was me that had the heart surgery.? Shocking.