"Care and treatment was exemplary"

About: Medway Maritime Hospital / Accident and emergency

(as a relative),

Arrived by ambulance with my mother in law who is 84, there has been very poor publicity regarding the hospital recently, I had a poor experience post op 18 months ago, but I have to say the care and treatment today were exemplary, thank you Jo, staff nurse, Cheryl who was helping out from ITU and Dr Answar, you all did a great job and have resurrected my belief in the NHS. Thank you.

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Responses

Response from Medway NHS Foundation Trust

Thank you for your positive feedback.

It is reassuring to hear that you feel things have improved.

Changes have been put in place to ensure an excellent patient experience following feedback from patients and visitors about how and what a good experience should look and feel like.

Listening and responding to your comments helps us to define and and refine what is required.

Thank you

Helen Runcorn ED Matron.

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