"Toilets - please sort out access!"

About: Charing Cross Hospital

I had a 9 am appointment for an oncology clinic. We arrived at 8.35 and I needed a loo. The ground floor ladies was closed for cleaning. I asked at Reception and was directed to the first floor; this one was also closed for cleaning. The cleaner suggested I take the stairs to the 2nd floor. In the end I found a WC near breast services. Please could you sort out your admin so that the main visitors' toilets are not both closed for cleaning at the same time? Several other women were also waiting and unhappy about the situation. It's a little thing, but would make for a better patient experience.

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is sorry to read of your experience. It has been reported to the Facilities Team to ensure that access to toilet facilities are readily available at the beginning of the day. Thank you for your comments, they are important to us.

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