"I just can’t explain how good the whole experience has been!"

About: Royal Hallamshire Hospital / Neurosurgery

(as the patient),

I am currently using a care package from the hospital following an operation on my back. The whole experience from my GP’s referral to the operation taking place has been excellent – it took just weeks, not months as I was expecting, for all the diagnosis, including a full body scan, and a date for the operation coming through.

I was originally scheduled to have the operation in December following a referral in October, however the operation had to be delayed after I had shingles.

The hospital staff have all been wonderful, the nurses, although rushed off their feet have been very cheerful, there was a very happy atmosphere on the ward. Even the porters were friendly and very caring. One of them called me ‘Flower’, when I said I had not been called this for years he made a point of popping his head round the door to the ward and saying ‘Hello Flower’ to me whenever he was around. Such a little touch but it made a big impact on me.

I’ve not had to chase up the hospital to find out what was going on, what would happen next – they have kept me informed all the way along.

The care package put in place after my discharge has been wonderful – the ladies coming to help me at home have been great.

I just can’t explain how good the whole experience has been!

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

So pleased to hear about your patient journey and how good the services were in the hospital and also within the community setting.

Your kind comments will be passed on to the staff involved. Thank you for taking the time to write.

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