"Neurology appointment nightmare"

About: Manor Hospital

My GP referred me to see your Neurologist on 8th January for an appointment. After several weeks my appointment came through for the 8th April 2015 at 9am. I arrived at the hospital at 8.45 for my 9am appointment. After waiting till 10.15, a nurse came up to me and said that as I was late the doctor was unable to see me. They then said that the referral letter hadn't come through from my GP. I pointed out that it obviously had as the appointment letter stated this. To cut a long story short, I decided that I was going to see PALS, whom I did see. I explained that I was not very happy because I have waited months for this appointment, in constant pain and I didn't want to go through all this again. I had lost money in getting to the hospital and wages. In fairness, the nurse who was helping me was golden, so was PALS and I did get to see another consultant, who gave me their expertise without my referral letter. This doctor also was very nice and I thank them. I would like to know why your consultants feel that they can turn patients away. There are e-mails, faxes and I am also able to talk to say why I was referred in the first place. The doctor managed very well to see me and managed to consult with me with no advance warning. Is this how you feel people who use your services should be treated, hence, to the Nurse, PALS and the doctor, I would give 5/5 stars, but for this unfortunate experience I give 3 and that was for cleanliness.

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Responses

Response from Manor Hospital

Hello, Thank you for taking the time to post a comment. We're sorry to read about the initial confusion with regard to your appointment, but glad that our Patient Relations Team were able to get this sorted and your appointment back on track. We would however like to learn more about the issues with regard to cleanliness, If you haven't already, could you please let our Patient Relations Team know where you felt our cleanliness was a problem. Thank you.

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