"When visiting my friend"

About: Eastbourne District General Hospital

I visited my friend today and was disgusted to see she still had a canular in her arm which was no longer in use and hadn't been in use since last night. I also was disgusted to find out that when painkillers where being given out they didn't wake her to offer them. She had told us that she was moved to a different ward in the middle of the night without being informed as she was sleeping. She is still pretty much in the dark with her health and the doctors only come round once a day really early in the morning and nothing is being done for her. Really poor standards I think.

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Responses

Response from Eastbourne District General Hospital

We're concerned to read about your friends experience of Urology services at Eastbourne DGH and we would urge you to ask her to contact our Patient Advice & Liaison Service (PALS) so that we can look into what you described in more detail. PALS can be contacted on 01323 435886 or by email at esh-tr.PALSE@nhs.net. In the meantime, we would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving people’s experience. Your posting has therefore been forwarded to the Head of Nursing for Surgery, Lead Clinician and Associate Director of Nursing. Thank you for taking the time to provide feedback.