"I will not be using the BMI Alexandra Hospital..."

About: Bmi - The Alexandra Hospital

I had a operation at the BMI Alexandra Hospital in February 2015 and have been very disappointed with the service. I was quoted 1) A consultants fee 2) Hospital fee 3) An anaesthetic fee. I paid all three amounts which I was quoted for and was annoyed after I returned home from my operation to receive a forth unquoted bill. I always pay my bills but was angry to receive a fourth bill I wrote to the Executive Director of the BMI Hospital ( who took a month to reply ) and said the fourth bill was a surgical fee but didn't explain why I wasn't quoted for this before I agreed to have the operation !!!. I had a operation at the BMI Hospital in Lancaster in 2012 and all costs were itemised and quoted clearly before I agreed to have my operation. I will not be using the BMI Alexandra Hospital again very disappointing !!!

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Response from Bmi - The Alexandra Hospital

We are disappointed to read your feedback. As you have posted anonymously, may we ask you to contact the hospital directly to discuss this personally and provide us with a chance to investigate the below standard of service received on this occasion. Kind regards Sarah Agnew Director of Operations BMI Healthcare

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