"One very grateful lady"

About: New Cross Hospital

I was "blue lighted" to Wolverhampton from Telford with a heart attack and from the moment I arrived at the hospital the care I was given was exemplary - from the consultants, nursing staff, right down to the students and tea staff. I can honestly say that the terrifying experience was made bearable by all the professionals involved. The paramedics on the ambulance were excellent (although I had to ask my daughter at a later date whether I had hit someone because of my badly bruised hand), apart from the difficulty at finding a suitable vein. They managed in the end though. The paramedics were right when they said the Cardiology unit at New Cross, Wolverampton was the best place I could be taken. I would like to thank each and every one of you who were involved.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Susan

Thank you very much for taking the time to post your comments relating to your recent patient experience in our Cardiology Ward. I will share your comments with our staff!

I wish you well with your recovery!

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvment

Response from New Cross Hospital

Thank you very much for taking the time to post your comments relating to your recent patient experience at our hospital. I will share your comments with our staff and wish you well with your recovery! Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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