"Emergency paraumbilical hernia repair."

About: Royal Bournemouth General Hospital

From the moment I arrived at the A & E department (Wednesday evening 1st April 2015) until the day I left (Saturday afternoon 4th April 2015). I was treated with care and consideration by all staff I came into contact with. At all stages my treatment was explained to me and any questions I had were readily answered. In the anteroom of the operating theatre a full explanation of what each person who would attend me was given by the person who would be giving it and all questions I had were readily answered, I was pleasantly surprised to be allowed to wear my glasses until the point of anaesthesia because I feel very uncomfortable without them. The glasses were offered to me immediately upon my recovery. Post operative care in Wards 18 and 17 was superb with no pressure to push me out to free up a bed before I felt ready to go. A traumatic time which was made much easier by the superb staff at Bournemouth Hospital. The meals provided during my stay were excellent and of a staggering variety with a very varied menu every day for the three main meals. I can't leave the review without also praising the two ambulance crews who attended me on Wednesday morning and Wednesday evening who did everything they could to ease my pain and reduce the stress I was under. This is the National Health Service at its best and a heartfelt thank you to all who attended me and to all those who continue to maintain the good work of our NHS - thank you all.

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Responses

Response from Royal Bournemouth General Hospital

Dear Mr Down Thank you for your comprehensive feedback about your visit to our hospital. Sorry to hear you had such an emergency but it is good to know that the paramedics and our hospital were so swift to act. You mentioned a number of areas within the hospital and I will be sure to share your comments with them all as they do appreciate all comments. It sounds like your journey from ambulance, through A&E to theatre and then on to the wards all went very smoothly and the different teams worked efficiently and effectively together. It is excellent to hear that at all stages you were treated with care and compassion and kept informed what would happen to you, with any questions you had explained clearly. I am pleased to hear that the personal touches were not left out either and that you could wear your glasses until the last minute and given them straight back when you woke. We know how important good nutrition is to aid recovery so it is good to hear that you found the quality and variety of food of such a high standard. Finally, being discharged home can be an anxious time for both the patient and the family so knowing that you did not feel rushed to leave the ward is good to hear and can relieve a lot of anxiety. I thank you again for all your comments and wish you a speedy recovery back to full health. Regards Sue Mellor Head of Patient Engagement