"Extremely poor service and await results"
About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
I was referred to LRI Eye Casualty as an emergency appointment early Jan - great service on the day. I was given an Emergency follow up only 10 days ahead - again, great service. I was advised that I had to go back in 2 weeks for a number of tests for a day. This appointment was given and within 2 weeks or so. However, I had the day of tests at the end of February and was told that my Consultant would review the results and I would have a follow up appointment and return within 7-10 days. Such as I was an emergency referral and had high pressure levels. I left it 2 weeks and still no appointment. I called and managed, after days of trying!, to speak to a member of the team. They confirmed, thankfully truthfully, that even 2 weeks after my tests that the results had not even been passed to my consultant - disgusting! The people here are obviously not putting themselves in the shoes of their customers. I have since received an appointment only recently but for September. I was sure this was a general review 6 monthly standard letter. So I called the appointment line and explained the above. They could see that I was an emergency referral, I have an issue with pressure that is at damaging levels if left untreated. They are sure I have incorrect appointment and must speak with the team for correct follow up asap. I've not even had results talked through!? Well, direct numbers....worth nothing....I have been calling now for 4 days since last Wednesday constantly, as others, just ringing out. Appalling! I will continue to seek the service deserved.