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Fantastic care during my pregnancy, birth and surgery.

Posted By bailbo74

"Fantastic care during my pregnancy, birth and surgery."

About: Golden Jubilee National Hospital / General Surgery Royal Alexandra Hospital / Cardiology Royal Alexandra Hospital / Maternity care (Ward 31) Southern General Hospital / Maternity care

(as the patient),

It came as a shock to myself and my family when I was 20 weeks pregnant that I had Mitral Stenosis. I was told at the time I was quite seriously ill and that myself and my baby might not make it, thankfully we did and my son was born at The Golden Jubilee in December 2012, 8 weeks early. During my pregnancy the care and support I received from the team at the Jubilee was fantastic. Hamish Walker and Niki Walker really looked after me and my family with the best care ever. My son was transfered to the Southern General as soon as he was born and I as soon as I woke up from my C Section a camera was set up where It linked up my baby's bed and I could watch him 24/7 and chat to the nursers looking after him, which was just fantastic. This camera 100% help me mentally. Four months later I had to have open heart surgery to replace my heart valve, again the care and attention I received from Mr Berg and his team was the best. Having to face such a serious operation was made a little easier with the care and support from all the staff at the hospital. Hamish and Nikki Walker most defintely saved my life and my sons which I will always be thankful to them.

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Responses

Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital 9 years ago
Christine McGuinness
Communications Manager,
Golden Jubilee National Hospital

Submitted on 10/04/2015 at 10:02
Published on Care Opinion at 10:13

Dear bailbo74

Thank you for taking the time to tell us about your experience at the Golden Jubilee National Hospital.

We think our staff do an excellent job, so it's great to hear that our team looked after you so well. We will make sure that we pass on your kind comments to the team.

The babycam link is a great way to keep new mums in touch with their babies during what must be a scary and difficult time. It's great to hear how much this helped you and your son.

Best wishes to you all from all of us at the Golden Jubilee National Hospital.

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Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 10/04/2015 at 13:43
Published on Care Opinion at 13:45

Dear bailbo74 worker

Thank you for taking the time to give us your feedback. We are out and about over the next week but will respond to your properly when we get back.

Thank you.

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Response from Niall McGrogan, Head of Patient Experience and Public Involvement, I work for Dr Margaret Maguire, the Director of Nursing, here at NHS Greater Glasgow and Clyde, NHS Greater Glasgow & Clyde 9 years ago
Niall McGrogan
Head of Patient Experience and Public Involvement, I work for Dr Margaret Maguire, the Director of Nursing, here at NHS Greater Glasgow and Clyde,
NHS Greater Glasgow & Clyde

.Hello – my name is Niall Mc Grogan. I lead a small team in NHS Greater Glasgow and Clyde that seeks to involve patients and carers in the work of the NHS. We support our colleagues seek and use feedback to help make improvement to services. We also engage with community and voluntary groups to help build relationships with local people and their hospitals. On Patient Opinion, I am supported by Lorna Gray, Project Manager Patient Experience Public Involvement.

Submitted on 14/04/2015 at 16:14
Published on Care Opinion at 16:49

Dear Bailbo 74

I am really pleased to hear about such a positive experience. I had nt heard of the babycam before but it sounds a great idea and mattered when you needed it most.

Thank you so much for this and your other posting - our staff really appreciate it.

Yours sincerely,

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