"Can't get through to dept to change appointment at St Barts"

About: St Bartholomew's Hospital / General medicine

(as the patient),

I've got a letter telling me about an appointment. The letter has 6 different phone numbers on it for contact number/direct line/ to change appointment. Two numbers just cut off, one number puts me on hold (for half an hour before I gave up), one just rings continuously, one goes to an answer phone but I think it's for staff to access voicemails as it requires a pin! ! And the last number is for if you need transport. I've tried the email address which apparently doesn't exist anymore and told me to email another one, but I've had no reply on this. Doctor couldn't help at all either, but said she would have to have to put me through for another appointment as if I didn't turn up to this one I would get taken off the list.

It's so ridiculous, I have no idea which number I should really be calling!

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Response from St Bartholomew's Hospital

We are very sorry to read that you had difficulties trying to change your appointment. We would like to look into the reasons why the numbers on your appointment letter are not working or are directing you to the wrong department. To enable us to do this we ask that you contact our Patient, Advice and Liaison Service (PALS) on: 020 3594 2040 or by email: pals@bartshealth.nhs.uk By providing us with more detail we will be able to make changes where needed to improve our service for our patients. Kind regards Barts Health NHS Trust

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