"I was disappointed with the long wait for my appointment"

About: Euston House

(as the patient),

I was disappointed with the long wait for my appointment (8 weeks), which was not pleasant as I was having trouble with my ears. Could not hear with my right ear and still cannot. Now hoping to have another appointment soon.

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Responses

Response from Di Davis, PALS Co-ordinator, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking time to provide feedback about your concerns in respect of the waiting for your appointment.

Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns.

Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01743 261691 or 01952 641222.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

Di Davis

Patient Advice and Liaison Service

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