"More than satisfactory outcome of a short surgical..."

About: City Hospital campus

I underwent prostate surgery last week [with an overnight stay] and have just had my catheter removed in the day case unit. The best experiences were the painless and stress-free surgery itself under spinal anaesthetic plus supplementary sedation, the efficient logistics [appointments, visits to clinics, pre-op assessment, ward transfer and readmission], and, of course, a successful outcome. I would have welcomed more attentive post-op nursing care overnight as well as a quieter, calmer ward environment. I noticed that the more senior staff were sometimes pre-occupied with form-filling and report-writing, leaving less-experienced juniors to perform the rather delicate procedures. Some but not all staff established an appropriate personal relationship with me as a dependent and slightly anxious patient briefly passing through a busy ward with many more needy souls to attend to. I needed to have paid more attention to the procedural information that was provided: staff might check that patients have actually received and understood the instructions and advice given, and encourage questions.

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Responses

Response from Nottingham University Hospitals NHS Trust

Thank you for taking time to share your experience. It’s great to hear that your treatment was successful, smooth and efficient. We’re disappointed, however, to read that the inconsistent behaviours of our staff impacted adversely on your overall experience in our care. It would be helpful to share your feedback with the ward manager so that this can be shared with staff and used to inform future improvements. Please do get in touch with us with the ward details by calling 0115 9249924 ext. 61784.