"trying to get seen"

About: Royal Preston Hospital

i have had degenerative spine over the years but back went on 10 October 2013 and i am still trying to get appointments to get it sorted they have passed me from one person to another absolutely no consistency and no communication at all between them and i have had un needed trips to Preston. Once i was referd to the wrong person and another to be told they had a meeting and got go ahead but now need to do test to see if i would benefit from it. there is no surprise that the nhs has got a bad reputation as cattle would get treated with better care and respect.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your experience. Can I ask you to please contact our PALS team on 01772 522972, who will be pleased to try to help.

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Response from Royal Preston Hospital

We were sorry to hear of your experience and would ask you to please contact our PALS team on 01772 522972, who will be pleased to help resolve the situation on your behalf.

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