"Speech therapy from Stapleford care centre team"

About: Specialist services

(as a parent/guardian),

I feel sad that I am having to write this story. My son has global development delay and is under various health teams.

I feel my son is having a disservice from the speech therapy team. It is hit a miss when they see him. I have constantly told my speech therapist that my son is in need of more intensive support, he needs to been seen regularly.

I have adivsed that they should be supporting him in the nursery setting and helping him with speech and communication and getting ready for fulltime school.

I feel that his speech therapist is not listening and blames lack of support on staffing levels. Whilst I understand that speech therapy services maybe stretched, my son is not getting the support he needs.

I feel very fustrated with the speech therapy department.

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Responses

Response from Carolyn Desforges, Head of Service, Paediatric Speech & Language Therapy, County Health Partnerships

Dear carterwoo, I am sorry that you are experiencing such disatisfaction with our Speech and Language Therapy Service. We value feedback from parents to enable us to improve the care we provide.

I would like the opportunity to discuss your concerns more fully and then investigate the specific issues you raise about your son's SLT care. I will then be able to give you a more detailed response.

I can be contacted on 0115 8835187 today. After this, please ask our receptionists for my contact details, or leave a contact number for me to ring you back at a time convenient for you.

Kind Regards

Carolyn Desforges

Head of service (shared role) Paediatric Speech and Language therpay

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