"The doctor and their staff are incredible"

About: Burnley General Hospital

I was recently referred and was delighted to feel patient care. The doctor is just wonderful and very thorough. The doctor also sent me a copy if the letter to my GP and this was within a week. I'm so impressed and relieved to be under her care. Can't praise this department enough! Thank you

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Response from Burnley General Hospital

Dear Shaz Many thanks for your feedback on your experience of our Rheumatology service at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team and the doctor you mention in such lovely terms who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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