"Outstanding A&E and Assessment Centre teams"

About: Ipswich Hospital

After a call to NHS direct, I took my 25yr old daughter to Ipswich Hospital A&E on Easter Saturday morning for attention to severe chest pains which were limiting her breathing. The experience was excellent from Triage to A&E through to Brantham Assessment Ward. Although it was a long day of checks and tests, all staff were friendly and informative, taking time to explain their approach and seeking agreement at every step. Thank you to the doctor and the whole team who dealt with the situation on a very busy Saturday very well. It was reassuring to see a team who put my daughter's wellbeing first.

Story from NHS Choices

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Response from Dominic Mundy, Patient and Carer Experience Manager, Clinical Directorate, Ipswich Hospital NHS Trust

Good morning Stuart,

Thank you ever so much for taking the time to leave such positive feedback about A&E and Brantham, I will be sure to share your story with the relevant teams, they will be delighted!

Many thanks again.

Dominic Mundy

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Response from Ipswich Hospital

Thank you very much for giving us this feedback which is much appreciated. We will make sure that the whole team of colleagues involved in your daughter's care know of your appreciation. Every good wish.

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