"Poor quality care."

About: South Tyneside District Hospital

Labour was supposed to be a positive experience, however, the doctor had little communication skills, did not ask for consent, had little consideration for informed consent, had an aggressive and abrupt manner, and lack of respect and consideration for the vulnerability of a woman during assisted delivery. The care the doctor provided was of a very poor standard. Maternity services should be aiming to empower and encourage women during labour and delivery and due to this one doctor I felt belittled, ignored and completely disregarded when it came to decision making. I found it quite traumatic to be treat this way and feel as though I had no say in what happened to my own body, or not even knowing what the doctor was doing to my body as the doctor didn't feel I had a right to be informed about it. As an NHS professional myself, I know this standard of care should not be tolerated. And I would not wish it upon anyone to be treated and made to feel the way I felt on what was supposed to be the happiest moment of my life.

Story from NHS Choices

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Response from South Tyneside District Hospital

Thank you for taking the time to post on the NHS Choices website your recent experience of your Maternity service. From your account, I agree the standard of service you received was unacceptable and I apologise for this. I have copied your comments to the relevant managers in order that staff can learn from your experience. I apologise once again and trust you and your baby are making good progress. Kind regards Lorraine B Lambert Chief Executive

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