"gunthorpe ward"

About: Norfolk & Norwich University Hospital

This ward is appalling, left my mum in a wet bed for 15 minutes, didn't answer her buzzer for 10 minutes. Nurses came to change bed after a while and they didn't communicate with my mum, didn't tell her what they were doing with her, they pulled her from pillar to post, then we're very rude when she told them that they don't communicate. Also nurses should have put aprons and gloves on before coming in because mum had mrsa, s couple of nurses came in without wearing either of these and then went straight into room next door without washing hands before, this is how infections are spread.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are very sorry to hear about your Mum's experience on our ward. Thank you for taking the time to feedback and we will ensure that the ward sister receives your comments. If you would like to speak to someone in more detail, please contact our Patient Advice and Liaison Service at: pals@nnuh.nhs.uk

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