"The theatre staff surgeon and ..."

About: Royal United Hospital

(as the patient),

What I liked

The theatre staff surgeon and anaesthetist were very kind to me, I had suffered a missed miscarriage and was being operated on for the lost foetus to be removed. It was a very difficult and emotional time and they were very understanding and compassionate.

What could be improved

There were some horrible nursing staff on the ward where I was placed which was a day admission ward with several other patients admitted for a range of other ailments.

They did not respect my confidentiality, talking loudly about miscarriage and support available to me so that the other people on the ward then told me they were sorry for me and wanted to chat to me and give me sympathy when I did not want to talk to anyone and wanted to retain my privacy. The curtains only stop people looking, not hearing...

Also, I had a very upsetting incident in which after having to be called several times before responding, one of the nurses squeezed my drip bag roughly sending a huge amount of fluid into my arm which instantly caused severe pain and bruising to my wrist which took two weeks to heal.

When you are in a vulnerable state these kind of incidents are hard to object to and you are dependent on the nurses while you are incapacitated.

Anything else?

I was too traumatised by the experience to pursue a formal complaint but the treatment I received on the ward and the breach of my confidentiality was very upsetting. I am sure that there are hundreds of fine people who work at this hospital, and the people in the theatre were very very kind but my personal experience with the ward staff was not good.

Story from NHS Choices

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