"Horrible experience"

About: John Radcliffe Hospital

After two visits at the ENT I was still in severe pain due to an infected ear. I contacted my GP to get a third appointment, (which is a rather inefficient system and waste of tax money having to contact a GP when I had already been previously seen by the ENT twice, one could assume I could establish a direct contact with the ENT by then..), the GP refused to refer me to the ENT a third time since I had already been diagnosed, treated and seen by two ear specialists. I was told I had to wait to get better. Since my pain was severe and my hearing down, I decided to contact a private ENT in London. They confirmed I had been put on the wrong treatment and now, almost £800 later, I am finally getting better. The doctor at JR suspected a fungal infection (which was correct), however they did not run any tests and put me on ear drops for a bacterial infection instead. I guess they avoided to take any tests due to the strict budget they're on. None of the JR doctors booked me in for follow up appointment, even though my condition was bad and my ear very infected. It felt like they did not care for a complete recovery or to avoid complications that may follow. Having to spend so much money to the correct treatment on a condition that is not very complicated or rare is just ridiculous. Being a student without income, this is quite a bit of money. The feeling of not being taken seriously when in a horrible pain can not be described. A horrible experience and I fear the day I might have to seek care at a NHS hospital again for whatever condition, I rather not.

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Response from John Radcliffe Hospital

Thank you for your comments regarding your recent treatment to the John Radcliffe Hospital. I am very sorry that your treatment was not at the high standard that we expect. We would like the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Chloe Saunders on 01865 572427 or at chloe.saunders@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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