"Experiences in Drumchapel Hospital arran ward"

About: Drumchapel Hospital

(as the patient),

Treatment had good results and discharged well able to cope with life at home. Physiotherapy hard work but effective. Andrew, Iain and Paul excellent. Food usually very good, . nursing a bit understaffed but kindly. Other patients rather noisy at night: they need better training!

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear book lover

Thank you for taking the time to give us your feedback. We are out and about over the next week but will respond to your properly when we get back.

If you have something urgent you want to raise can we suggest you contact the Patient Advice and Support Service at http://www.cas.org.uk/about-us/partnerships-services/cab-service-partners/patient-advice-and-support-service or through your local Citizens Advice Bureau.

Thank you.

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Response from Niall McGrogan, Head of Patient Experience and Public Involvement, I work for Dr Margaret Maguire, the Director of Nursing, here at NHS Greater Glasgow and Clyde, NHS Greater Glasgow & Clyde

Dear Book Lover

Thank you for posting your thoughts about your stay in the Arran ward in Drumchapel Hospital. We know that noise at night is something which can disturb our patients sleep and rest and is something we constantly try to be aware of. However, it sometimes isnt always possible to provide the ideal environment.

Im delighted that your hard work at the physiotherapy exercises has paid off. I will convey your very kind words to the staff and on their behalf may I thank you for taking the time to praise their efforts. Im sure they will be delighted.

I hope your recovery continues.

Best wishes,

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