"Booked for a wrong MRI scan Birmingham Heartlands Hospital"
About: Heartlands Hospital / Trauma and orthopaedics Heartlands Hospital Trauma and orthopaedics B9 5SS
Posted by Given (as ),
I was booked and attended my appointment at the Heartlands on time. I waited for one and a half hour before I can be seen, only to find it was booked for the wrong procedure.
However, I will really like to express my appreciation to two staff members who took me aside, apologised and reassured me that they will rearrange another appointment ASAP for me.
Rodelaine and Helen S, your kindness and empathic approach was remarkable. Thank you.