"Hospital Feedback."

About: Fairfield General Hospital

my husband had an elective cardioversion (electric shock to the heart) here yesterday, the whole experience was a farce. From the clueless receptionist who looked like they were on day release to the most unfriendly unprofessional nurses on ward 12, nobody seemed to know anything or where to go or explained anything to us. It was like a cattle market, have never witnessed anything like it. The nurses were unbelievably rude whenever we asked how or where he was and just said they are busy, I'm sorry I'm busy in my job but I would never treat worried relatives with such a lack of compassion. I'm actually shocked how badly we were treated and, no, I won't be contacting PALS as is the only response on here to bad reviews but I can say that I will never set foot in the place again!

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Responses

Response from Fairfield General Hospital

We are sorry to read your comment regarding your husbands visit to ward 12 (Cardiology) at Fairfield General Hospital. You have expressed you do not want to be directed to PALS so are not sure how we can help you. The reason we direct our complaints to PALS is so we discuss any issues patients may have face to face. We will however forward your comment to the department manager to address.

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