"Visit to A and E"

About: Scarborough General Hospital

I visited the department on Monday 30th March after falling on my face the night before. I was advised by friends to go the evening before but declined. There was a 3 hour wait and when I got seen it was by a nurse and I assume a student. I explained I had fallen face first the night before after being out with friends ( 2 drinks). That had left me with a cut, black eye and ringing to my left ear. I was reprimanded and spoken to like a child for attending A and E and asked why I didn't go to my GP. My friends told me the doctor would send me to A and E anyway as they have the facilities to investigate. I was informed that it was a 4 hour wait and I was wasting valuable time, which I would never do. That has now left me in a position where I will never visit that department again ...regardless....as I can honestly say I have never been so humiliated. I did leave after saying I would not waste any more of her time. It's not what you say it's how you say it . There is no excuse to be rude or make someone feel stupid ever

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Response from Scarborough General Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals.york@york.nhs.uk and they will be pleased to help.

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