"car parking a horror story impossibe to arrive 10..."

About: Countess Of Chester Hospital

you have to arrive at least an hour to get a parking place if lucky using Skype for routine appointments would make better use of specialists time . apre filled in questionnaire would allow specialist as to what questions to ask patient if not answered by q/air because done on computer spec- should be able to comment and put direct into patients notes =no nurse re quirements less bugs brought into hospital less parking problems more nurses to concentrate on hospital needs. less chaos.

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Response from Countess Of Chester Hospital

Dear Sir/Madam Thank you for your feedback. We are sorry to learn of your negative experience. We take all patient feedback very seriously and would like to use your comments to see how we can improve our service. We would be keen to speak to you about your concerns. Please feel free to contact the PALs Department, when we reopen at 9am on Tuesday 7 April, on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any changes we have made as a result of your comments. The Patient Experience Team

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