"Training Hospital?"

About: Spire Harpenden Hospital

After spending thousand's for corrective surgery, I honestly could not be more disappointed with the Harpenden Spire. To begin, I had to wait outside my room in the corridor whilst maintenance finished working, only to be met with blood on the floor and surgical tape still stuck over my bed. I overlooked these matters possibly due to nerves and was reassured after a pre op chat with my surgeon put my mind at ease. After surgery was an entirely different matter, obviously no communication between staff as nurse "helping" me had no idea I had drains in and even pulled them adjusting my sheets, Ive never cried so much. Don't even get me started on the food, I have special dietary needs which were discussed with chef before admission, nothing was available for me when I needed it, not even soya milk for a cup of tea. I was even told by a member of the kitchen team that these errors were simply due to a breakdown of communication between nationalities, what a joke at my health's expense, I could go on but will be writing to senior management as with only two exceptions, staff were like uncaring trainees. In short, avoid Harpenden Spire like the plague.

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Responses

Response from Spire Harpenden Hospital

I would like to offer an unreserved apology that you feel we haven’t given you the excellent standard of care that we normally provide. We would like to carry out a full investigation; could you kindly contact us with the full details so we can immediately carry out a full investigation and reply to you as swiftly as possible. Please contact me by emailing cheryl.ram@spirehealthcare.com.

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