"this hospital is a joke!"

About: Queen Elizabeth Hospital (Birmingham)

Do not go to this hospital! nothing but problems, no one calls you back, forgotten to be given medicine for the last 7 months! all i got was a sorry no one gave it to you! appointment cancelled then not being given one for another 3 months! nurses moaning about you in the background when your on the phone, the finally straw was when the person form Pals just put the phone down on me because I said I wanted to change hospitals and have had nothing but trouble, their reponse was 'Good luck bye' and just slammed the phone down! its laughable really!

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very sorry that you had such a poor experience as we aim to provide a very high standard of care. We can see that you posted this feedback a few weeks ago; unfortunately it was delayed in reaching the organisation. We are keen to understand more about what has gone wrong. In order to do this we would appreciate it if you could make contact with us at your convenience and provide us with your details. If you would like to do this please contact Will Forrest, Assistant Patient Relations Manager via email will.forrest@uhb.nhs.uk or telephone 0121 371 4452.

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