"Well looked after"

About: Royal Blackburn Hospital

I have had to have three operations in the past 2 years for urology problems I have stayed on ward 22 and all I can say is all the staff were great They really reassured and looked after me on all of the three stay's and I would like to say a big thank you to all of the staff in the urology department and ward 22 Thank you for looking after me

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Response from Royal Blackburn Hospital

Dear Glyn Many thanks for your feedback on your experience of our Urology service at Royal Blackburn Hospital on C22, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team on the ward who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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