"Terrible Experience"

About: New Cross Hospital

I gave birth back in Dec 13 after my wares ruptured. I waited hours to see somebody initially and they were ok then I was put in a dirty ward. I then started having contractions and was told I wasn't then they decided I was. I was then taken upstairs and told baby was in its way then some 15 hours later still in labour . Was out in stirrups pushing for over 2 hours thus gas left me with back problems . They then decided baby was stuck and had to be pulled out with forceps he was taken off to ICU. I was sewed up then left in a room on my own fir hours with a catheter in . Nobody told me what was happening with my baby I asked someone and still nobody told me in the end they sai I could go and see him . I e-mailed PALS at the time but had no response the whole experience has caused me a lot of problems mentally and physically

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Responses

Response from The Royal Wolverhampton NHS Trust

I was sorry to read your comments relating to your experience in our Maternity Unit and apologise that you received no response from the PALS team at the time.

To enable us to look further into your concerns, I would be grateful if you can contact the PALS team directly on 01902 695362 or 695368 who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

I was sorry to read of your comments relating to your patient experience at our hospital. To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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