"Outstanding staff"

About: Lanarkshire Community Services / GP Out of Hours service

(as a relative),

My Mother in law has been unwell for the past week, she had been to see her Doctor but he sent her away with just some antibiotics. her condition worsened and she then rung NHS24 this morning. They told her to go to Wishaw General and she did, she was seen by a nurse first and then the out of hours GP. The staff at Wishaw General were outstanding, their care was second to none, especially staff nurse Gillian Kirkwood and Dr Gareth (unsure of his surname).

Cannot thank the staff at WGH enough for all their care, help, advice and treatment. Truly a credit to the NHS profession. Thanks

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Responses

Response from Laura Jack, Patient Affairs Manager, Primary Care Division, NHS Lanarkshire

picture of Laura Jack

Dear GoonerChris,

Many thanks for your post following your experience with the Out of Hours Service with your mother in law. I've passed your comments onto the General Manager and Service Manager for Out of Hours who are delighted with your feedback.

We are keen to share your feedback with the GP in particular. I wondered if you could give me a call with your mother in laws details, if she is okay with this, and we can track who attended to her at Wishaw General that day and pass this on.

You can call me directly on 01698 858 292 or email me at laura.bryan@lanarkshire.scot.nhs.uk

Many thanks and I hope your mother in law is feeling better.

Laura

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