"Lack of empathy"

About: Royal Infirmary of Edinburgh at Little France / General Surgery St John's Hospital / General Medicine

(as the patient),

My father has been in hospital for four weeks. He has become very distressed, not about the treatment as such just that some staff, primarily nursing staff display so little empathy, some seem to just not care.

They are very good at doing the patient administration, not so good at communicating with patients and noticing when the are uncomfortable, in pain, distressed or have small needs like nail cutting or a shave.

Technical training seems to be very good, unfortunately people can't be trained to care.

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Responses

Response from Customer Relations and Feedback Team, NHS Lothian

Dear Miktq2

I am extremely sorry to read this and about your father's experience of the nursing staff within NHS Lothian. That is certainly not how we set about looking after patients and their needs.

It is important that we learn from feedback and I will certainly pass your comments on to the relevant department.

I do hope your father is now making a good recovery.

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