"Lack of empathy"
About: Royal Infirmary of Edinburgh at Little France / General Surgery Royal Infirmary of Edinburgh at Little France General Surgery EH16 4SA St John's Hospital / General Medicine St John's Hospital General Medicine EH54 6PP
Posted by Miktq2 (as ),
My father has been in hospital for four weeks. He has become very distressed, not about the treatment as such just that some staff, primarily nursing staff display so little empathy, some seem to just not care.
They are very good at doing the patient administration, not so good at communicating with patients and noticing when the are uncomfortable, in pain, distressed or have small needs like nail cutting or a shave.
Technical training seems to be very good, unfortunately people can't be trained to care.