"Calm ward with friendly staff"

About: New Cross Hospital / Urology

(as the patient),

The reception staff were okay but could be friendlier and remember patients may not have been there before.

The post consultation felt rushed, bombarding me with things. More time could have been spent and more effort to explain the next steps. Otherwise it was a calm ward with friendly staff

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Response from The Royal Wolverhampton NHS Trust

Dear Quality273

Thank you for taking the time to post your comments relating to your recent patient experience at our hospital.

To enable me to look further into your comments, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement