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"Day Procedures Unit - Gastroenterology"

About: Solihull Hospital

On 31st March I attended the Day Procedures Unit at Solihull Hospital for a Colonoscopy test. I was worried about having the test but the skill and expertise of the doctor and staff put me completely at ease. I elected to have mild sedation and experienced no more than brief, slight discomfort. I was kept well informed during the test and included in any discussion. Afterwards I was taken to a rest area and subsequently advised of the results and given a written report. The department appeared to have a heavy workload but I was treated with the utmost patience, care and kindness throughout. The following day I received a follow-up phone call from one of the staff asking if all was well. I cannot speak highly enough of the treatment and courtesy I received from start to finish. We are lucky to have the NHS and its dedicated staff! My thanks to all.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 9 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 07/04/2015 at 10:52
Published on Care Opinion at 11:03


Dear Sir or Madam

Thank you for taking the time to post your feedback following your recent experience at Solihull Hospital for a colonoscopy investigation.

I am so pleased to read that you felt supported throughout and well informed by our staff

who do work very hard to ensure a positive patient experience regardless of how busy their workload is.

I will ensure that your feedback is forwarded to the Unit Manager and their team, who I'm sure will be thrilled to read your comments, which I hope is acceptable.

Once again, thank for your feedback and please contact us if you require any other assistance.

Kind Regards

Marie Helebert

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